The model won’t download
Keep Trefine open on a stable Wi-Fi connection. The on-device model is a large download and pauses when Wi-Fi is unavailable. You can resume it when your connection returns.
Support
Let’s get you back to practice.
Quick answers for the most common setup and practice questions.
Trefine misheard me
Edit the visible transcript before continuing, select the words that need correction, or record the full take again. Corrections help Trefine handle the same phrase next time.
I can’t record
Open Android Settings, find Trefine, and allow microphone access. Also check that another app is not currently using the microphone.
A reminder didn’t arrive
Confirm notifications are allowed for Trefine and battery restrictions are not preventing delivery. Check the reminder time saved in Habits.
I’m changing devices
Trefine has no account or cloud backup. Practice history and recordings stay on the original device and do not transfer automatically.
How do I remove my data?
Clear Trefine’s storage in Android Settings or uninstall the app. This removes locally stored recordings, goals, reflections, and progress.
Still stuck?
Tell us what happened.
Include your Android version, device model, and what you expected to happen. Please do not attach private recordings or reflections.